Order Support

How do I contact customer service?

Customer Service Contact Information

What are your customer service hours?

Information about our customer service hours of operation.

How do I create an account or change my password on your site?

Information about how to create / sign into an account on Shout! Factory website.

How do I track my order?

Information about tracking your order.

When will I be charged?

Information about our site's credit card processing time.

What are your shipping options and how much do they cost?

Do you ship internationally?

Our international shipping policies.

Will I be responsible for additional fees when shipping to Canada?

Our added fee policies for Canada shipments.

Why didn't I get everything I ordered?

Information regarding receiving incomplete orders.

Can I order by phone or mail?

Our policy on phone or mail orders.

What payment options are available?

Payment options accepted on our site.

What is your return policy?

Information regarding our return policy.

An item I purchased arrived damaged – what should I do?

Information regarding receiving damaged items.

My disc is defective, what now?

Information regarding our policy on defective discs.

Can I place a bulk order through your site?

Our policy on bulk order placement.

How can I find out if an item in my order will have a slipcover?

Information on our slipcover policy.

Do you ship to P.O. Boxes?

Our policy regarding post office boxes.

Will I be charged sales tax?

A list of all the U.S. states and territories where we charge sales tax.

Can I combine promo codes?

Information about combining multiple promotional codes.

My tracking says “USPS Currently Awaiting Package” — what does that mean?

How do I update my shipping address on an order?

Instructions for updating your shipping address on an order.

Route Loss, Damage, and Theft Protection

Info about Route package and shipping protection

How do I edit or cancel an order?

When will my order arrive?

Redo Package Protection

Protection for orders from loss, theft, or damage

What is Passport Global?

Can I buy slipcovers from you? What about other components?

Information regarding our policy on purchasing slipcovers separately.

Why can’t I see my wishlist?

Do you price match?

Our price matching policy.

How do I view my wish list?

Information about viewing wish list.