Why didn't I get everything I ordered?

There are several reasons that an order may be incomplete. If you have ordered more than one product, and one of those products is in pre-order status, the pre-order product will ship to arrive to you on the release date of that product.

We also ship from more than one warehouse; if your order contains products that are shipped from different locations, they will arrive in different shipments.

Backorders will ship when they are restocked, which can take 1–12 weeks.